Terms of Service

1. Who we are

FlatConnect is a society and apartment community management platform operated by Saumya Prakash, a sole proprietor based in India, trading as FlatConnect (“FlatConnect”, “we”, “our” or “us”). FlatConnect is not a company or an LLP. Our website is flatconnect.in and our contact details are set out in section 27.

These Terms of Service (“Terms”) govern access to and use of the FlatConnect mobile application, web application and website, together with all features, dashboards and related services we provide (collectively, the “Service” or the “Platform”).

2. Definitions

3. Acceptance of these Terms and authority to accept

By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy and Refund & Cancellation Policy, each of which is incorporated into these Terms by reference. If you do not agree to these Terms, please do not use the Service.

3.1 You must be an adult

You must be at least 18 years old to create a FlatConnect account. If you are under 18, do not register.

3.2 Authority to act for a Society

4. Description of the Service

FlatConnect is a software platform for residential societies and gated communities. Depending on the features enabled for a Society, the Service may provide:

• Maintenance billing, dues tracking and collection records
• Expense logging, income records and society accounting reports
• Payment reminders and notifications by in-app message, email and WhatsApp
• UPI-based and payment-gateway-based maintenance payment options
• Resident registration, resident directory and profile management
• Visitor management, gate entry/exit logging and visitor pre-approval
• House help, staff and vehicle records
• Notices, announcements and community communication
• Document storage for society records
• Role-based access control for managers, residents and guards

Features available to a particular Society depend on its configuration, its plan and its Subscription status. Not every feature described on our website or in marketing material is enabled for every Society.

5. The relationship between FlatConnect, your society and you

FlatConnect is a software and service provider. We are not a society manager, managing agent, accountant, auditor, security agency, collection agent, escrow provider or payment system operator.

5.1 What the Society does

• The Society decides to use FlatConnect and is responsible for the Subscription Fee.
• The Society decides what information about its residents, flats, staff, visitors and finances is entered into the Platform, and is responsible for the accuracy and lawfulness of that information.
• The Society decides who gets access, with what role, and at what permission level — including which Managers, Residents and Guards are added or removed.
• The Society decides which notification channels and message types are used for its community.
• The Society determines its own maintenance charges, penalties, accounting treatment and collection practices. We do not set, approve or audit them.
• The Society is responsible for giving its residents, staff and visitors any notice, and obtaining any consent, that the Society is required to give or obtain under applicable law in connection with information it enters into or collects through the Platform.

5.2 What FlatConnect does

• We provide and maintain the Platform, and process information on the Society’s instructions in order to deliver the Service.
• We apply reasonable technical and organisational safeguards as described in our Privacy Policy.
• We provide support and grievance redressal as described in section 23.
• We do not use society or resident information to make decisions about residents, and we do not sell personal information.

5.3 Residents and staff

A Resident’s obligations about maintenance dues, society rules, occupancy and conduct are owed to the Society, not to FlatConnect. Disputes between a Resident and a Society — including about dues, penalties, records, access or enforcement — must be resolved with the Society. We may assist by providing information held on the Platform where it is lawful and appropriate to do so, but we are not the decision-maker.

5.4 Changes of Manager

Societies change their committees. It is the Society’s responsibility to keep its list of Managers current, to remove access for outgoing Managers, and to ensure at least one active Manager at all times. Where a Society asks us to transfer administration of its account, we may require reasonable evidence of authority (such as a committee resolution) before acting.

6. Accounts, registration and credentials

6.1 Account creation

• You must provide accurate and complete information when creating your account, and keep it up to date.
• You must be at least 18 years old.
• One account per person. Your account is personal to you and must not be shared.
• Your account may require verification by your Society’s Managers before you get full access. We may suspend accounts that remain unverified.

6.2 Account security

• You are responsible for maintaining the security of your account, your registered mobile number, your one-time passcodes and any device on which you remain signed in.
• Managers and Societies are responsible for the credentials they issue, including guard and staff credentials and gate passcodes. These must not be shared beyond the people who need them, must be changed when staff leave, and must not be posted anywhere publicly visible.
• You must notify us promptly at [email protected] if you become aware of any unauthorised access to, or use of, an account.
• Activity carried out through an account is attributed to that account. Where a Society has issued shared staff credentials, the Society is responsible for that activity.

7. Acceptable use and conduct

You agree to use FlatConnect only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable law or regulation, or use the Service for any unlawful purpose;
• Impersonate any person or entity, or misrepresent your role, authority or affiliation with a Society;
• Harass, abuse, threaten, stalk or harm any other person;
• Share false, misleading, defamatory, obscene or otherwise inappropriate content;
• Attempt to gain unauthorised access to the Service, to any account, to any Society’s data, or to any system or network connected to the Service;
• Attempt to circumvent, disable, probe or defeat any authentication, authorisation, role-based access control, rate limit, app lock or other security or access-control measure;
• Access, copy or extract data relating to flats, residents, finances, staff or visitors beyond what your role permits, or use automated means to scrape or bulk-extract data from the Service;
• Reverse engineer, decompile, modify, create derivative works from, resell, sublicense, rent or provide commercial access to the Service, except to the extent such a restriction is prohibited by applicable law;
• Misuse visitor, gate or security features — including creating false visitor or entry records, backdating or manipulating gate logs, misusing invite codes or passcodes, using visitor logs to track or surveil an individual for reasons unconnected with society security, or using the visitor module to collect information the Society has no legitimate reason to collect;
• Use maintenance, dues, notice or messaging features to send unsolicited marketing, political messaging, or content unrelated to the Society’s operations;
• Upload or transmit viruses, malware or other harmful code;
• Interfere with, disrupt or place an unreasonable load on the Service or its infrastructure.

7.1 Community guidelines

• Respect other residents and maintain civil communication
• Keep your personal information accurate and up to date
• Report suspicious or inappropriate behaviour to your Society and, where relevant, to us
• Follow your society’s own rules, bye-laws and regulations

8. Visitor management and gate security

Where a Society has enabled visitor management, the Platform allows Guards to record visitors at the gate, Residents to pre-approve expected visitors, guests, deliveries and cabs, and Managers to review their Society’s visitor activity.

8.1 Purpose and responsibility

• Visitor information may be collected and used only for premises security, access control, and the Society’s own records of who entered and left. It must not be used for marketing, profiling, or any unrelated purpose.
• The Society is responsible for the visitor information recorded in its account, including information entered by its Guards, for limiting collection to what is necessary, and for the conduct of its gate staff. FlatConnect provides the recording and retrieval functionality; we do not decide what a Society collects at its gate.
• The Society must ensure that a notice of what is being recorded and why is available at the gate or otherwise made available to visitors, as required by applicable law.
• A visitor is not obliged to use the Platform. Where a visitor declines to provide information, the Society may apply its own entry policy, but the Society remains responsible for ensuring that policy is lawful and reasonable.

8.2 Who can see what

• Residents can see visitor records relating to their own flat, including their own pre-approvals and the visitors recorded as visiting their flat.
• Managers can see visitor activity across the Society, because that is the function they perform.
• Guards can see what the gate workflow requires — expected and pending visitors, and recent entry activity — and act within the limited role the Society grants them.

Retention of visitor records, and how a visitor can ask for correction or deletion of their information, are described in our Privacy Policy.

8.3 Security limitations

9. Money on FlatConnect: four different things

Several different payments can appear in or around the Platform. They are separate, and it matters which is which:

10. Subscriptions and subscription fees

10.1 Who subscribes

Subscriptions are sold to Societies, not to individual residents. The Society is the Customer and is liable for the Subscription Fee, regardless of which Manager arranged or paid it. A Manager who pays personally and seeks reimbursement must settle that with the Society.

10.2 How your price is determined and disclosed

10.3 What you will see before you pay

Before a Society becomes liable for a Subscription Fee, we will make clear:

• what is being purchased (the plan, and the features or limits that apply);
• the billing period, and the subscription start and end dates;
• the amount payable, including any discount applied and any tax shown separately;
• the total amount payable;
• that the Subscription does not renew automatically (see 10.7);
• where to find these Terms and the Refund & Cancellation Policy.

If something you were shown before paying does not match what you were charged or what you received, tell us and we will correct it. See the Refund & Cancellation Policy.

10.4 Taxes

The amount we quote to you is the total amount payable for the Subscription period stated, and includes any tax we are required to charge at the time of the quote. Where FlatConnect is required to charge GST or any other tax, that tax will be shown in, or alongside, the amount quoted to you before you pay. We will not add tax to a quoted amount after you have paid it. If the tax position changes by law, any change will apply only to future subscription periods and will be disclosed before you commit to that period.

Any tax a Society or Resident may owe on its own transactions, including on maintenance collections, is the Society’s or Resident’s own responsibility.

10.5 Billing period

Each Subscription runs for a fixed period agreed with you in advance. Available periods are monthly, quarterly, half-yearly, yearly, or a custom period that we state explicitly. Your Subscription record shows its start date and end date, and these are visible to your Society’s Managers.

10.6 Activation

• Subscriptions are activated by FlatConnect once your Subscription has been set up and payment has been received or otherwise agreed. Activation is not purely automatic on payment: a payment may be recorded first and the Subscription activated shortly afterwards.
• A Subscription may be shown as pending payment where it has been set up but not yet paid. In that state some paid features may be unavailable.
• Where the agreed amount has not been fully received, we may activate the Subscription anyway and track the outstanding balance. Activating a partly paid Subscription does not waive the balance.

10.7 Free access and free trials

There are three separate ways a Society may pay nothing, and they are not the same thing:

(a) The 2026 free period

FlatConnect is free for all societies for the whole of calendar year 2026. No Subscription Fee is payable for that period, and no payment or payment instrument is required to use the Service during it.

(b) Three-month free trial for new societies, from January 2027

(c) The small-society free tier

Separately from the trial, our pricing includes a free tier for small societies below a flat-count threshold, which pay no Subscription Fee for as long as they remain within it. The threshold applicable to your Society will be confirmed to you. A Society in the free tier is not on a trial and is not working towards a charge; if it grows beyond the threshold, it moves onto a priced Subscription and we will disclose the applicable price before any fee becomes payable, under section 10.2.

(d) Other complimentary access

We may also grant complimentary, discounted, promotional or pilot access at our discretion, on terms we state at the time. Unless we say otherwise in writing, such access is limited to the stated period, confers no right to continued free or discounted access, and does not set the price for any later period.

10.8 No automatic renewal

10.9 How you can pay

Depending on what we agree with you, Subscription Fees may be paid by UPI, bank transfer, cheque, cash, or an online payment gateway. You may be permitted to pay in parts against an agreed total; each part payment is recorded against your Subscription and your outstanding balance is tracked. A Subscription is treated as fully paid only when the agreed total has been received.

10.10 Records and receipts

We maintain a record of each Subscription — plan, agreed amount, any discount or offer applied, billing period, start and end dates, status, payments received, outstanding balance, and any cancellation or refund — and will provide a written confirmation or receipt for amounts received. Automated invoicing and tax invoices are not currently part of the Service; if your Society needs a specific form of invoice or document for its accounts, ask us at [email protected] and we will provide what we reasonably can.

10.11 Non-payment

If an agreed Subscription Fee or an outstanding balance remains unpaid after we have told you about it and given you a reasonable opportunity to pay, we may suspend or restrict paid features, or suspend the Subscription, under section 15. We will give you reasonable notice before doing so, except where immediate action is needed for a reason listed in section 15.2.

10.12 Changes to fees

We may change our pricing for future subscription periods. A change in price never applies retroactively to a period you have already paid for, and never to a free period or trial already granted to you. Any new price applies only from the next period, and only after it has been disclosed to you and you have agreed to it.

11. Cancellation and refunds

Cancellation and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms. In summary:

• A Society may cancel its Subscription at any time by telling us. Because subscriptions do not auto-renew, cancelling mainly means telling us you do not want to continue.
• Unless we agree otherwise or the account is suspended for a reason in section 15.2, access continues until the end of the period you have already paid for.
• Subscription Fees for a period already started are generally not refundable on a pro-rata basis, but there are defined situations in which we will refund — including duplicate payments, incorrect amounts charged, money debited for a Subscription that was never provided, payment made for the wrong society, and failures on our side. Those situations, how to claim, and the timelines are set out in the Refund & Cancellation Policy.
• We may also cancel or suspend a Subscription in the circumstances described in section 15.

Cancelling a FlatConnect Subscription does not cancel, reduce or waive any maintenance dues or other obligations a Resident owes their Society, and does not settle any outstanding Subscription Fee already due to us for a period already provided.

12. Maintenance collection, payment gateway and platform fee

12.1 Maintenance is between Resident and Society

• Maintenance amounts, due dates, penalties and waivers are determined entirely by your Society.
• Residents are responsible for paying their Society on time. Records in the Platform reflect what the Society and its Managers have entered.
• Payment history and records are maintained within the Platform for the Society’s use.

12.2 Payment methods

Where enabled by a Society, residents may pay maintenance through a UPI intent or link that pays the Society’s own account directly, through an online payment gateway, or by any offline method the Society accepts and records manually. Which options appear depends on the Society’s configuration and verification status.

12.3 Payment gateway

• Online card, netbanking, wallet and UPI collections are processed by third-party payment providers, including Razorpay. Those collections are governed by the payment provider’s own terms and privacy policy, in addition to these Terms.
• We do not store full card numbers, CVVs, bank credentials, UPI PINs or other payment credentials. These are handled by the payment provider.
• Where gateway collections are enabled, funds are settled by the provider to the Society’s own verified bank account. The Society is responsible for giving us and the provider correct bank details, and for the consequences of incorrect details.
• We are not responsible for a payment provider’s outage, decline, delay, settlement timeline, chargeback decision or fee. Where a resident’s payment fails or is debited without being credited, the provider’s process governs the outcome; we will assist with transaction references and records.

12.4 Platform Transaction Fee

Where a Society collects maintenance through an in-app payment gateway, a Platform Transaction Fee may apply in addition to the payment gateway’s own charges. Where a Platform Transaction Fee applies:

• its basis (a percentage, a fixed amount, or a percentage subject to a minimum or maximum), and applicable tax on it, are configured for the Society and disclosed to it;
• the Society decides and configures whether the fee is borne by the Society or passed on to the paying resident;
• where it is passed on to a resident, the amount is shown to that resident before they confirm the payment.

This fee is distinct from the Subscription Fee and from the Society’s maintenance dues.

13. Service availability

• We aim to keep the Service available and reliable, but we do not guarantee uninterrupted, timely, error-free or continuously available service.
• The Service may be unavailable during planned maintenance, upgrades or emergency work. We will give advance notice of planned downtime where practicable.
• The Service depends on third-party infrastructure and services, and on your own device, internet connectivity and network operator. Outages, delays, message failures or data loss caused by those are outside our control.
• Delivery of email, WhatsApp, SMS and push notifications depends on third-party networks and platforms and on recipient settings. We cannot guarantee that any particular message will be delivered, delivered on time, or seen.
• We are not liable for failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disaster, fire, flood, epidemic, war, civil unrest, strike, government action or restriction, failure of power, telecommunications, internet or cloud infrastructure, cyber-attack, or the act or omission of a third-party provider (force majeure).

14. Changes to the Service

• We may add, modify, improve, reorganise, rename, replace or discontinue features; change how a feature is implemented; change which third-party services we use; and change the plans or feature sets available.
• No feature is promised to remain available permanently or in its current form. Nothing in our website, marketing material, roadmap or support correspondence constitutes a commitment to build, keep or deliver a particular feature by a particular date.
• We will give reasonable notice of changes that materially and adversely affect a core feature your Society relies on, through the Platform, email or WhatsApp. If such a change materially reduces the value of a Subscription you have already paid for, you may contact us and we will consider a reasonable remedy under the Refund & Cancellation Policy.
• Changes required for security, legal compliance, or to address an urgent technical issue may be made without advance notice.

15. Suspension and termination

15.1 By you

• An individual user may delete their account at any time from the App (Profile → Delete Account) or at flatconnect.in/delete-account.html. What is removed and what is retained is explained in our Privacy Policy.
• A Society may cancel its Subscription or close its account by contacting us. Where a Society closes its account, it is responsible for exporting or obtaining any records it needs first, and for informing its residents.
• If you are the only active Manager of a Society, you will be asked to appoint another Manager before your own deletion request can be submitted, so that the Society is not left with no one able to administer it.

15.2 By us

We may suspend, restrict or terminate an account, a user’s access, a feature, or a Society’s Subscription where:

• an agreed Subscription Fee or outstanding balance has not been paid after notice and a reasonable opportunity to pay;
• these Terms have been breached, including the acceptable use rules in section 7;
• there is fraud, attempted fraud, chargeback abuse, or misrepresentation of authority;
• there is unlawful activity, or use of the Service to facilitate unlawful activity;
• there is a security risk to the Platform, to other users, or to a Society’s data;
• visitor, gate, messaging or security features are being misused;
• we are required to do so by law or by a competent authority; or
• the Subscription has expired and has not been renewed.

We will give notice and, where the circumstances allow, an opportunity to fix the problem. We may act immediately and without prior notice where there is fraud, a serious security risk, unlawful activity, or a legal requirement to do so. Where we suspend access for a reason in this section, we are not obliged to refund the affected period; where the suspension turns out to have been our error, we will restore access and remedy it under the Refund & Cancellation Policy.

16. What happens to data when a subscription ends

When a Subscription expires, is cancelled or is terminated:

• Paid features stop working. Access to the Society’s account may be reduced to a limited or read-only state, or withdrawn.
• We do not delete a Society’s records immediately. We retain them for a reasonable period so that the Society can renew, retrieve its records, or settle disputes, as described in our Privacy Policy.
• A Society may ask us to delete or return its data. We will do so within a reasonable time, subject to information we are required or entitled to retain for legal, accounting, tax, fraud-prevention or dispute-resolution purposes.
• Societies should export or obtain the records they need before their Subscription ends. We are not responsible for a Society’s failure to retain its own statutory or accounting records.

17. Financial data disclaimers

17.1 Accuracy disclaimer

17.2 Financial loss

18. User-uploaded content

Users may upload documents, images, profile photographs, agreements, identity documents, and other content to FlatConnect.

By uploading content, you represent and warrant that:

• You own the content or are authorised to upload it.
• You have obtained any required consent from affected individuals.
• The content does not violate any applicable law, contractual obligation, intellectual property right, privacy right, or confidentiality obligation.
• The information is accurate to the best of your knowledge.

18.1 Ownership and licence

• You retain ownership of content you post or upload to FlatConnect.
• You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, transmit and process that content solely for the purpose of operating and providing the Service to you and to the authorised users of your Society, and as needed for backup, security and legal compliance. This licence ends when the content is deleted, except for copies retained in backups or as required by law.
• We do not use society or resident content for advertising, and we do not sell it.
• We may remove content that violates these Terms or applicable law.

18.2 Profile photographs

Profile photographs of residents, tenants, workers, visitors, and other individuals may be uploaded and displayed to authorised users within the society, subject to applicable permissions and visibility settings.

18.3 Storage and access

Uploaded content is accessible only to users authorised through the society’s configured access controls and role-based permissions.

19. Intellectual property

19.1 Our rights

• FlatConnect, the FlatConnect name and logo, the Platform software, its design, source code, databases, documentation, website content and all related features and functionality are owned by us and protected by applicable intellectual property law.
• Our trademarks, logos and service marks may not be used without our written permission.
• You may not copy, modify, distribute, sell or lease any part of the Service or its content.

19.3 Feedback

If you send us suggestions or feedback about the Service, we may use them without obligation or compensation to you. We will not identify you as the source without your permission.

20. Third-party services

The Service relies on third-party providers for cloud infrastructure, authentication, data storage, email delivery, WhatsApp messaging, payment processing and similar functions. The providers we use, and what they do, are described in our Privacy Policy.

Where you interact with a third-party service through the Platform — for example a payment gateway, WhatsApp, or an app store — that provider’s own terms and privacy policy also apply to that interaction. We are not responsible for the acts, omissions, outages, terms, fees or policies of third-party providers, except to the extent of our own obligations under applicable law in respect of providers that process data on our instructions.

21. Disclaimers and limitation of liability

21.2 Limitation of liability

To the fullest extent permitted by applicable law:

• We shall not be liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business opportunity, anticipated savings or data, however arising.
• Our total aggregate liability arising out of or in connection with the Service and these Terms, whether in contract, tort (including negligence), statute or otherwise, shall not exceed the total Subscription Fees actually paid to us by the Society for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. Where no Subscription Fee has been paid, our aggregate liability shall not exceed INR 5,000.
• In particular, and subject to section 21.3, we are not liable for: interruption or unavailability of the Service; failure, delay or non-delivery of a notification, reminder or message; failure or outage of a third-party service, payment gateway, cloud provider or network; information entered incorrectly by a Society, Manager, Resident or Guard; disputes between a Resident and a Society, or between a Society and its vendors; decisions taken at the gate about allowing or refusing entry; theft, trespass, damage, injury or other security incident on society premises; loss or corruption of data not caused by our breach of these Terms; or unauthorised access to an account resulting from credentials that were shared, reused or left unsecured.

22. Indemnification

You agree to defend, indemnify and hold harmless FlatConnect and its proprietor, personnel and contractors from claims, demands, damages, liabilities, losses, costs and reasonable expenses arising from:

• your use of the Service in breach of these Terms or applicable law;
• your violation of the rights of any other person, including privacy and intellectual property rights;
• content, information or records you or your Society upload, enter or share through the Service, including resident, staff and visitor information;
• a Manager’s representation of authority to act for a Society that proves to be incorrect;
• a Society’s own maintenance, accounting, collection, enforcement or gate-entry decisions.

This indemnity does not apply to the extent the claim arises from our own breach of these Terms or our negligence, or where applicable law does not permit such an indemnity.

23. Support and grievance redressal

If you have a complaint or concern — about billing, a refund, the Service, your data, or anything else — contact us first. We would rather fix it than argue about it.

If you are a Resident and your complaint is about your maintenance dues, a penalty, a society record or a society decision, raise it with your Society first — those are the Society’s decisions, not ours. We will help with platform-related aspects.

24. Governing law and disputes

24.1 Governing law

These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of India.

24.2 Resolution

• Talk to us first. Before commencing proceedings, please raise the matter with us under section 23 and allow us a reasonable opportunity — at least 30 days from our acknowledgement — to resolve it. Most issues are resolved this way.
• Subject to section 24.3, the competent courts at Ranchi, Jharkhand, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

24.3 Your rights as a consumer

Nothing in this section affects any right you may have under the Consumer Protection Act, 2019 or other applicable consumer protection law to approach a consumer commission or other forum having jurisdiction, or to use any statutory grievance or online dispute resolution mechanism available to you.

25. Changes to these Terms

We may modify these Terms. When we do, we will:

• update the “Last updated” date and version at the top of this page;
• notify users of material changes through the Platform, by email, or by WhatsApp;
• allow a reasonable period for review before material changes take effect, except where a change is required immediately by law or for security.

Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not accept a change, you may stop using the Service and, where a material change adversely affects a Subscription you have already paid for, contact us under the Refund & Cancellation Policy. A change to these Terms does not change the price of a Subscription period you have already paid for.

26. General provisions

• Severability. If any provision of these Terms is found to be invalid or unenforceable, it shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force and effect.
• No waiver. A failure or delay by us in enforcing any provision is not a waiver of it.
• Entire agreement. These Terms, together with the Privacy Policy, the Refund & Cancellation Policy, and any written quote, proposal or order we agree with a Society, form the entire agreement between us in relation to the Service. Where a signed written agreement with a Society expressly conflicts with these Terms, that agreement prevails for that Society to the extent of the conflict.
• Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign or transfer our rights and obligations in connection with a merger, acquisition, reorganisation, incorporation of the business, or sale of assets, provided your rights under these Terms are not reduced.
• Notices. We may give notice through the Platform, or to the email address or mobile number registered to your account or your Society. You may give us notice at [email protected].
• Relationship. Nothing in these Terms creates a partnership, joint venture, agency, employment or franchise relationship between us.
• Language. These Terms are issued in English. Any translation is provided for convenience, and the English version prevails.