Before You Delete Your Account
Please note: once your deletion request is processed, the personal information listed below is permanently removed and cannot be recovered, even if you return to the App later.
Data That Will Be Removed:
- Your login access and account credentials
- Your email address and profile photo
- Personal documents you uploaded for your own reference
- Your preferences and notification settings
Data That Will Be Retained by Your Society:
- Your name and phone number, as part of your society's records — the number is also what reopens your account rather than duplicating it if you return
- Your residency history for your flat or unit
- Dues, payments and financial entries associated with your flat or unit
- Content you created within a society, such as notices and expense entries
- Documents you shared with your flat or with your society
Important: Your society's records belong to the society, not to your individual account. Residency history, dues and payments are kept for society management and accounting, so those records stay complete for other residents. Deleting your account does not cancel or waive any dues you may owe your society.
If you manage a society: if you are the only active manager of a society, you will be asked to add another manager before your deletion request can be submitted, so the society is not left without anyone able to administer it.
Processing Time: Account deletion requests are typically processed within 30 days of submission. If you sign in again later using the same phone number, your account is reopened and your society records remain linked to it — the personal information removed during deletion is not restored, and any management role you held is not reinstated.
How to Request Account Deletion
Account deletion is requested from within the FlatConnect app, so that we can confirm the request comes from the account holder:
- Open the FlatConnect app and sign in
- Go to Profile
- Scroll to the bottom and tap Delete Account
- Read the confirmation and tap Request Deletion
No longer have the app? If you have uninstalled FlatConnect or cannot sign in, email us at
[email protected]
from your registered email address, or include the name and phone number registered with your FlatConnect account so we can identify it. We will confirm your identity before processing the request.
For full details of what is removed and what your society retains, see our Privacy Policy. Deleting your own account does not end your society’s FlatConnect subscription — for that, see our Refund & Cancellation Policy.