Privacy Policy

Introduction

FlatConnect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application FlatConnect (the "App").

Information We Collect

Personal Information

• Name: To identify you within your apartment community
• Email Address: For account creation and important notifications
• Phone Number: For contact purposes and notifications
• Apartment Details: Flat number, tower, apartment complex information
• Role Information: Whether you are an owner, tenant, or manager

Financial Information

• Payment Details: Maintenance fee amounts and payment status (when applicable)
• Bank Account Information: For maintenance fee collection (admin only)

Technical Information

• Device Information: Device type, operating system, app version
• Usage Data: How you interact with the app
• Authentication Data: Secure tokens for app access

Contact Information

• Contact Access: Optional access to your device contacts for easy user registration

How We Use Your Information

Primary Purposes

• Account Management: Creating and maintaining your user account
• Community Management: Facilitating apartment community interactions
• Notifications: Sending important updates about your apartment community
• Maintenance Tracking: Managing maintenance requests and payments
• Communication: Enabling communication between residents and management

Service Improvement

• App Functionality: Improving app features and user experience
• Security: Protecting against unauthorized access and fraud
• Support: Providing customer support and technical assistance

Information Sharing

Within Your Community

• Residents: Your name, phone number, and flat details are visible to other residents in your apartment complex
• Management: Additional information may be visible to apartment managers and administrators

Third-Party Services

• Firebase (Google): We use Firebase for backend services, authentication, and data storage
• No Sale of Data: We do not sell your personal information to third parties

Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

Data Security

Encryption

• All data is encrypted in transit using HTTPS/TLS
• Data at rest is protected using Firebase security measures

Access Controls

• Role-based access to information
• Secure authentication required
• Regular security updates and monitoring

Data Retention

• Account data retained while account is active
• Deleted data removed from active systems
• Backup data may be retained for security purposes

Your Rights

Access and Control

• View Data: Access your personal information through the app
• Update Information: Modify your profile and apartment details
• Delete Account: Request account deletion and data removal
• Data Export: Request a copy of your data

Permissions

• Contact Access: Optional - only used for contact picker feature
• Notifications: Can be disabled in device settings
• Location: Only used if you choose to share apartment location

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Sending an email notification (if applicable)
• Updating the "Last updated" date

Data Protection Rights (GDPR)

If you are in the European Union, you have additional rights:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate data
• Right of Erasure: Request deletion of your data
• Right of Restriction: Request limitation of data processing
• Right of Data Portability: Request transfer of your data
• Right to Object: Object to data processing